Broken Spring Replacement
Customer Issue: Mrs. Moody noticed that her garage door seemed to fall heavily shut with a thud, rather than slowly lower.
Our Solution: Our team inspected the various parts of Mrs. Moody’s garage door system, and located the problem. One of her extension garage door springs had snapped due to age, and the lack of support had been causing the door to struggle. We let the tension go to remove the remaining pieces of spring, then install a new one in. Our experts then restored the tension and tested the balance.
Garage Door Off Track
Customer Issue: An attempted home improvement left the customer’s garage door hanging partway off of its tracks.
Our Solution: Fortunately, the customer’s car was already outside of the garage, so our workspace was clear from the outset. The garage door had to be manually lifted off of its tracks and then reinstalled from the bottom pair of rollers onward. An arduous task, but relatively straightforward.
Customer Issue: Old opener no longer worked.
Our Solution: After consulting with the customer on what he was looking to get out of an opener, we recommended Marantec's Synergy 280 Belt-drive model, which was strong enough to move his door and extremely silent as well. We then installed the new opener at his home and made sure he was completely satisfied.
Customer Issue: Worn out rollers.
Our Solution: We examined this customer's tracks and while doing so found that his nylon coated rollers were in a bad condition. This prevented the door from moving, so we replaced the worn out rollers with new ones and then made sure the system was able to fully open again.
Customer Issue: The garage door was closing halfway and then reversing.
Our Solution: The symptoms were clear - we were dealing with a snapped cable and replaced it, ensuring it had the required length.
Clopay Garage Door Installation
Customer Issue: Ms. Turner wanted a classic unit with polyurethane insulation.
Our Solution: Our consultation helped the customer decide on a carriage style unit from the Clopay Coachman collection and we installed it for her quickly.
Customer Issue: Christine couldn’t close her garage door using the remote control.
Our Solution: We found the Genie GSTB-BX Safe-T-Beam system sensors to be misaligned and adjusted them to face each other.